Frequently Asked Questions
Our wall hangings are shipped within their wrapping face-out, as rolling our wall hangings this way prevents creasing to the wall hanging when rolled on their cardboard tube for transportation. Our wall hangings are steam-pressed and checked that they hang square and flat before wrapping. They are wrapped onto a cardboard tube to prevent distortion to the tapestry during transportation as sending wall hangings folded in a satchel may cause creasing and distortion. Extreme care must be taken when opening the packaging so not to cut the tapestry with a sharp object. Adorabella Home cannot offer you an exchange or refund if you have damaged your wall hanging upon opening.
Adorabella guarantees the quality of the items we manufacture.
In the unlikely event you:
- have received faulty goods, or
- have been supplied incorrect goods
you may make your return within 7 days of receipt of your items. We will send you replacement items or issue a full refund if we cannot replace the items you purchased. Adorabella will also re-imburse the cost of your return however you will need to contact us before you make the return to discuss best way to package the items and best carrier to use in your circumstance and location. We cannot re-imburse the cost of your return if you do not contact us before you effect that return.
- are unhappy with your goods
we will accept their return however such return will be treated as a Change of Mind, i.e you will need to pay for the return shipping costs. If you change your mind please contact us within 7 days of receipt of your items and we will take back your items for a refund less the cost of the shipping we incurred to send your items to you.
For further info on Returns and Refunds please see: https://adorabellahome.com.au/returns-refunds
If you change your mind we will accept the return of your items, however you will need to pay for the shipping costs for a “Change of Mind” return. Please contact us within 7 days of receipt of your items and we will take back your items for a refund less the cost of the shipping we incurred to send your items to you.
For further info on Returns & Refunds please see that link at the footer of our Homepage or click here: https://adorabellahome.com.au/returns-refunds
There is no charge for shipping returned goods that are faulty or incorrectly supplied. However, there are charges for returns effected under our “Change of Mind” conditions.
For further info on Returns & Refunds please see the FAQ Returns and Refunds or that link at the footer of our Homepage or click here: https://adorabellahome.com.au/returns-refunds
Refunds are applied within within 3 business days of receiving your returned goods at our Mittagong (NSW, Australia) warehouse.
Refunds are made via Electronic Funds Transfer (EFT) directly to your bank account. The safest way to provide your banking details is to call Katie on 02-4871-2766 (in Australia) or
+612-4871-2766 (international).
Goods must be returned in their original condition as sent to you. We cannot accept nor refund used items or items damaged by you or items soiled by you.
Depending on your location, we deliver via Aramex Couriers, Australia Post or Sendle Couriers.
In addition to the order processing time (allow 1-3 days):
– East Coast of Australia capital cities allow 3 business days for delivery.
– South Australia and West Australia cities allow 6 business days.
– More remote locations may take longer.
Adorabella Home or the Carrier will provide tracking details when we despatch your order.
If you have not received the goods by the times stated in Delivery Australia-wide, please contact us at: hello@adorabellahome.com.au
Yes. We offer Pay Pal as a payment option on our website. Pay Pal offer Buy Now Pay Later (BNPL) where you can arrange with Pay Pal to pay by 4 installments over 6 weeks. You can read more about Pay Pal’s BNPL serviced at the following link: https://www.paypal.com/au/digital-wallet/ways-to-pay/buy-now-pay-later
Colours – website Vs actual articles
We match the colours displayed on our monitors to the actual articles before loading the images to our website. It is impossible to accurately depict a product’s true colours on other electronic devices as there is so much variation in depiction of colours between devices.
If you are not happy with the colour of the product when delivered, you may return the item, however such a return will be treated under our Change of Mind conditions. Please note that you will need to pay for the shipping costs for that return, and any further shipping costs for a replacement article (if applicable).
For further info on Returns & Refunds please see the FAQ Returns and Refunds or that link at the footer of our Homepage or click here: https://adorabellahome.com.au/returns-refunds
Dimensions – website Vs actual articles
Dimensions quoted on our website are a close approximate and stated to the nearest centimeter (cm). Imperial dimensions are quoted i(in brackets) to the nearest 1/4″ for cushions and nearest 1/2″ for wall hangings.
