Yes! We will need to see a photo of the problem to provide you with an estimate for the repair; however we reserve the right to revise that estimate (up or down) once your wall hanging has been delivered to us and we can carefully ascertain the extent of the problem.
You will have to send your wall hanging to us at your cost. You can however fold it to send to us as this will minimize shipping costs to you. We can remove any creases if they occur during transit with our repair processes.
We strongly urge you to send to us via a method that provides Proof of Sending (eg Registered Post) as Adorabella will not accept responsibility for goods lost in transit. It will be far less expensive for you to send to us direct rather than have us organise collection from you.
We will send it back to you at your cost pressed & rolled for the reasons mentioned in the answer to the question "I received my wall hanging rolled on a cardboard tube. Why is this?".
We also guarantee our repair. If it does not hang correctly after our repair we will pay for the return shipping costs and the outbound shipping cost in getting your wall hanging back to you.