When and how is a refund applied?

Refunds are applied within within 3 business days of receiving your returned goods at our Mittagong (NSW, Australia) warehouse.

Refunds are made via Electronic Funds Transfer (EFT) directly to your bank account. The safest way to provide your banking details is to call Katie on 02-4871-2766 (in Australia) or
+612-4871-2766 (international).

Goods must be returned in their original condition as sent to you. We cannot accept nor refund used items or items damaged by you or items soiled by you.